Alotta Locs

Salon Policy & Client Notices

Please read all policies carefully before booking your appointment. By scheduling a service, you agree to the terms outlined below.

Failure to comply with our policies may result in appointment cancellation, forfeiture of deposit, or refusal of service.

A non-refundable deposit is required to secure all appointments. The deposit amount will be applied toward your total service cost.
Your appointment is not confirmed until the deposit has been received. Do not assume your spot is held without payment.

We require a minimum of 48 hours notice for all cancellations and rescheduling requests.
Cancellations made within 48 hours of the appointment will result in forfeiture of the deposit.
A second reschedule appointment requires deposit, as dates may not be available within the requested 14 days.
We reserve the right to cancel appointments at our discretion. In such cases, your deposit will be refunded or applied to a future appointment.

Please arrive on time for your scheduled appointment. We operate on a strict schedule to respect all clients.
Clients arriving more than 15 minutes late may have their appointment cancelled and deposit forfeited.
If you are running late, please contact us immediately. Late arrivals are accommodated at our discretion and are not guaranteed.

Clients who do not show up and do not contact us prior to their appointment will be marked as a no-call/no-show.
No-call/no-show clients will forfeit their deposit and may be required to prepay in full for future bookings.
Repeated no-call/no-show occurrences may result in permanent refusal of service.

We accept the following forms of payment: Cash, Zelle, CashApp, and major credit/debit cards.
All deposits must be paid via Zelle or CashApp at the time of booking.
We do not accept personal checks. Payment are due in full at the time of service.
Prices are subject to change. Final pricing will be confirmed at the time of your consultation or appointment.

A consultation fee is required for all new clients prior to beginning any loc service.
The consultation fee is non-refundable but will be applied toward your first service if you proceed within 30 days.
Consultations are used to assess hair health, scalp condition, and determine the best loc method for your hair type and goals.
We reserve the right to decline services if the consultation reveals conditions that are not suitable for loc installation or maintenance.

We only install locs on natural hair. We do not use hair extensions, synthetic hair, or added hair of any kind during the loc establishment process.
Failure to arrive with properly prepared hair may result in rescheduling and forfeiture of deposit.
We do not loc over chemically treated, relaxed, or color-damaged hair.
Results vary based on hair type, texture, density, and length. We cannot guarantee specific outcomes or timelines for loc maturation.

All service prices listed are starting prices. Final pricing is determined after assessing hair length, density, and condition.
Additional fees may apply for excessive buildup, detangling, or hair that requires extra time and product.
Services are booked for a specific time slot. If your service requires more time than allotted, we reserve the right to reschedule the remaining work.
Add-on services must be requested and confirmed at the time of booking — not at the appointment.

To maintain a calm, professional, and focused environment, we do not allow additional guests to accompany clients during appointments.
This includes children, partners, friends, and family members. No exceptions.
If you arrive with guests, they will be asked to wait outside or in their vehicle. Refusal may result in appointment cancellation without refund.

By booking a service with Alotta Locs, you consent to being photographed or filmed for educational, promotional, and social media purposes.
Photos and videos may be used on our website, social media platforms, training materials, and marketing content.
If you do not wish to be photographed or filmed, you must notify us prior to your appointment. Verbal requests at the time of service may be honored.
You will not receive compensation for the use of your likeness in any media produced by Alotta Locs.

We are committed to providing a safe, respectful, and professional environment for all clients and staff.
Disrespectful, aggressive, or inappropriate behavior toward any staff member will result in immediate termination of service without refund.
We reserve the right to refuse service to any client at any time for any reason, including but not limited to: violation of salon policies, disruptive behavior, or health and safety concerns.
Clients who are asked to leave will forfeit all deposits and payments made.

Add-on services such as scalp treatments, loc repairs, and styling upgrades are available for an additional fee.
All add-ons must be requested and confirmed at the time of booking. We cannot guarantee availability of add-ons if not pre-scheduled.
Add-on pricing is separate from your base service fee and is due at the time of service.

Rescheduling requests must be made at least 48 hours in advance via our online booking system or direct contact.
Each deposit allows for one reschedule. A second reschedule requires a new deposit to hold the appointment.
Rescheduled appointments are subject to availability. We cannot guarantee the same time slot or stylist.

We reserve the right to reject or cancel appointments that do not meet our service requirements.
Appointments may be rejected due to: hair or scalp conditions that are not suitable for loc services, failure to complete a required consultation, or misrepresentation of hair condition at the time of booking.
In cases of rejection due to hair or scalp health concerns, we will provide a referral or recommendation for appropriate care before rescheduling.

The health and safety of our clients and staff is our top priority. We reserve the right to refuse service to any client who presents signs of a contagious illness or scalp condition.
Clients with active scalp conditions including but not limited to: ringworm, open sores, severe dandruff, or scalp infections will not be serviced until the condition has been treated and cleared by a medical professional.
By booking an appointment, you acknowledge that loc services involve physical manipulation of the hair and scalp. You agree to disclose any known scalp or hair conditions prior to your appointment.
Alotta Locs is not liable for adverse reactions, hair loss, or scalp conditions that were not disclosed prior to service.

Alotta Locs reserves the right to update, modify, or change these policies at any time without prior notice.
It is the client's responsibility to review the current policies before each booking. Continued use of our services constitutes acceptance of any updated policies.
For questions regarding our policies, please contact us directly before booking.

Ready to Book?

Now that you've reviewed our policies, we'd love to welcome you to the Alotta Locs family. Book your consultation today.